For the most accurate and up-to-date information on Waqar Electronics’ contact center sales and care hours, please refer to our Contact Us page.

If you have inquiries related to our store or need assistance with your purchase, our dedicated team is available for support via phone or chat. Visit our Contact Us page for the latest information on operating hours.

We offer a variety of convenient payment methods to enhance your shopping experience. Accepted payment options include:

• Credit cards: Mastercard, VISA
• Cash On Delivery

Keeping track of your order is a breeze. You can easily check your order status by clicking here and entering your order number and the email used for the purchase. Alternatively, if you have a Waqar Electronics account and seek more details, log in and navigate to order history. Either option grants you access to the information detailed below.

On your order details page, you'll find a status message conveying the current progress:

• Received: We've successfully received your order and payment information, initiating the preparation process.
• Preorder: Your order is acknowledged, and processing begins upon the product launch and inventory availability.
• Order in Process: We are actively preparing your order. Once shipped, we'll provide tracking information.
• Shipped: Your item is on its way, along with the relevant tracking details.
• Order Completed: The package has been delivered to the specified shipping address.
• Order Cancelled: This status indicates a successful cancellation of your order.
• Return in Progress: Your item is in the process of being returned.
• Return Complete: Your returned item is received, and refunded, and the return process is finalized.

Click here, input your order number and email address, and select "Cancel My Order." Account holders can log in, visit Order History, locate the order, and choose "Cancel My Order."

The majority of products can be returned or exchanged within 24 hours from the time of receiving. For detailed information, refer to our Return Policy.

Certainly, you have the option to provide separate billing and shipping addresses during the checkout process. The product(s) will then be dispatched to the specified shipping address.

We gladly accept returns within 24 hours of delivery, provided that the return is initiated with the original proof of purchase receipt, which is emailed to you upon completing your order. Follow the simple steps below for a hassle-free return:

• Document Your Items: Take clear pictures of the items you wish to return as evidence. This will be shared with our customer care team.
• Retrieve Your Order Confirmation: Locate the order confirmation sent via email, including the original order number.
• Initiate Return Request: Visit Waqar Electronics’ website and submit a return request, providing order details matching your name, email, and phone number. Clearly state your reason for return, and attach supporting evidence such as pictures or videos.
• Customer Care Review: Our customer care team will assess your request and contact you if it meets the criteria for a genuine return.
• Reshipment: If your return is approved, reship the items back to us through any courier service as agreed upon with our customer support team.
• Exchange: Depending on the nature of the complaint, we may offer an exchange equal to or less than the item's value.
• Refund Consideration: If a return application is approved, it covers only the price of the article(s) and does not include shipping or stitching costs.
• Notification of Rejection: If your return claim is rejected, you'll be informed within 5 business days.

IMPORTANT NOTE:

• We take responsibility for returns once the items reach our warehouse.
• Returns are only processed for products sent via courier services.
• Successfully returned items can be exchanged or credited for future purchases.
• Faulty or incorrectly delivered products will be repaired, replaced, or refunded as per our policy.
• Returns are not accepted for fragile products like LCDs and they must be checked at the time of receiving.
• If a return is filed after 24-48 hours or 3 days and is accepted by us in special cases, 30% deductions will be applicable.
• Refund timeline for returned items: 7 days.
• Return processing time: 7 days.

We offer the option to place advance orders for various newly announced products. This allows you to secure a reservation for an item before it becomes available in Pakistan. Such items will feature a "Pre-order" button. By clicking the "Pre-order" button, you can proceed through the checkout process. Although your payment method will be authorized for the amount, no charges will be applied until your new item is ready to ship.